Introduction

The Orchards Shopping Centre (“we”, “us”, “our”) operates this website to provide information about our shopping centre, our retailers, events, markets, services and facilitites. Our website address is: https://theorchardsshopping.co.uk

Data Controller Contact Information

Orchards Shopping Centre

Management Office

10 St. Wilfrids Way

Haywards Heath

RH16 3QH

Tel: 01444 410620

Email: hello@theorchardsshopping.co.uk

What Personal Data We Collect

• Data provided directly (name, email, enquiries, competition entries)

• Data collected automatically (IP address, device info, browsing behaviour)

 How We Use Personal Data

• To respond to enquiries

• To provide services

• To send opted-in marketing emails

• To improve website functionality

• To analyse website traffic

• To administer competitions

 Legal Basis for Processing

• Consent

• Contract

• Legitimate Interests

• Legal Obligations

Cookies and Tracking

We use cookies for functionality, analytics and on occasion for advertising. You may control cookies via your browser. 

Sharing Personal Data

We may share data with service providers (hosting, analytics, email platforms) and legal authorities when required.

International Transfers

If data is transferred outside the UK, safeguards such as UK GDPR-compliant contractual clauses are used.

CCTV

We have installed CCTV systems in some of our premises used by members of the public, for the purposes of public and staff safety and crime prevention and detection. CCTV is also installed on the outside of some of our buildings for the purposes of monitoring building security and crime prevention and detection. 

Images captured by CCTV will not be kept for any longer than necessary. However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated. 

You have the right to see CCTV images of yourself and be provided with a copy of the images. Please see see https://www.midsussex.gov.uk/about-us/your-data/ for further details. 

You have the right to see images / audio recording of yourself in accordance with the Data Protection Act and be provided with a copy of the images.

We will only disclose images and audio to other authorised bodies who intend to use it for the purposes stated above. Images and audio will not be released to the media for entertainment purposes or placed on the internet for public viewing.

We operate CCTV and disclose in accordance with the codes of practice issued by the Information Commissioner and the Home Office.

Data Retention

We retain data only as long as necessary for the purposes described.

Your Rights

You have the right to access, correct, delete, restrict processing, object, and withdraw consent at any time.

Direct Marketing

Marketing is only sent with consent. You can unsubscribe at any time.

External Links

We are not responsible for third-party website privacy practices.

Updates to This Policy

We may update this policy; changes will appear on this page.

Contact Us

For privacy enquiries contact hello@theorchardsshopping.co.uk